Terms & Conditions

These terms and conditions ("Terms") govern the provision of services by D & R Energy Ltd ("we", "us", "our"), Company No. 13903578, registered at A&W Buildings, Newfoundland Way, Portishead, Somerset, BS20 7DF. By engaging our services, you ("the Customer") agree to be bound by these Terms.

1. Service Agreement

D & R Energy Ltd provides solar panel installation, battery storage installation, EV charger installation, and related renewable energy services. These Terms apply to all services provided by us, together with any specific terms set out in your individual quotation or contract.

A binding contract between you and D & R Energy Ltd is formed when you accept our quotation in writing (including by email) and pay the required deposit. The contract comprises these Terms, the accepted quotation, and any supplementary documentation provided.

2. Quotations

• All quotations are provided free of charge and without obligation following a site survey or desktop assessment
• Quotations are valid for 30 days from the date of issue unless otherwise stated
• Quotations are based on the information available at the time of the survey. If site conditions differ from those assessed, we reserve the right to revise the quotation accordingly
• Prices include VAT at the prevailing rate. Residential solar panel and battery storage installations currently qualify for 0% VAT under the UK government Energy Technology Criteria
• Any additional works not included in the original quotation will be quoted separately and require your written approval before proceeding

3. Deposits and Payment

• A deposit is required upon acceptance of the quotation to secure your installation date. The deposit amount will be specified in your quotation
• The remaining balance is due upon completion of the installation unless alternative payment terms have been agreed in writing
• We accept payment by bank transfer and card payment
• If payment is not received within 14 days of the due date, we reserve the right to charge interest at 4% above the Bank of England base rate per annum on the outstanding amount

4. Installation

• We will carry out the installation with reasonable care and skill, in accordance with all applicable building regulations, MCS standards, and manufacturer guidelines
• Installation dates are agreed in advance and are subject to suitable weather conditions. We reserve the right to postpone an installation if weather conditions are unsafe for roof work
• You must ensure that we have clear and safe access to the installation site, including adequate parking for our vehicles and scaffolding
• You are responsible for ensuring that you have any necessary planning permissions or landlord consents before the installation proceeds. We can advise on whether planning permission is likely to be required
• We will make every reasonable effort to minimise disruption during the installation. Typical residential installations are completed within 1-3 days
• On completion, we will provide you with all relevant documentation, including MCS certificates, warranty documents, DNO notifications, and handover documentation

5. Grid Connection and DNO Notification

• We will submit the necessary notifications to your Distribution Network Operator (DNO) on your behalf as part of the installation process
• Grid connection approval is at the discretion of the DNO. In rare cases where the DNO requires additional works or refuses connection, we will advise you of your options
• We will assist with your Smart Export Guarantee (SEG) application where requested, though the approval is at the discretion of your chosen energy supplier

6. Warranty

Workmanship Warranty

We provide a workmanship warranty covering our installation labour for a period specified in your quotation (typically 10 years). This covers defects in installation that arise under normal use and does not cover damage caused by third parties, extreme weather events, or modifications made by others.

Product Warranties

All products installed carry the manufacturer's warranty. Typical warranty periods are:

• Solar panels: 25-30 year performance warranty and 12-25 year product warranty
• Inverters: 10-12 year manufacturer warranty
• Battery storage: 10 year manufacturer warranty
• EV chargers: 3-5 year manufacturer warranty

We will register all product warranties on your behalf. Warranty claims are subject to the manufacturer's terms and conditions. We will assist you with the warranty claims process where possible.

7. Liability

• We maintain public liability insurance and professional indemnity insurance appropriate for the services we provide
• Our total liability to you under or in connection with these Terms shall not exceed the total contract value
• We shall not be liable for any indirect or consequential losses, including loss of profit, loss of revenue, or loss of anticipated savings
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally excluded
• We are not liable for any delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to adverse weather, supply chain disruptions, pandemics, or changes in legislation

8. Cancellation

Your Right to Cancel

If you entered into this contract at your home or away from our business premises (which includes online and telephone agreements), you have a statutory right to cancel within 14 days of the contract being formed, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, you must notify us in writing at sales@drenergyltd.co.uk.

If you have requested that the installation begins within the 14-day cooling-off period and you subsequently cancel, you may be required to pay for any work already carried out and materials already ordered on your behalf.

Cancellation After the Cooling-Off Period

• If you cancel after the 14-day cooling-off period but before installation has commenced, we may retain a reasonable amount from your deposit to cover administrative costs and any non-returnable materials ordered specifically for your installation
• If you cancel after installation has commenced, you will be liable for the full cost of work completed to date, including materials

Our Right to Cancel

We reserve the right to cancel the contract if: the site survey reveals conditions that were not disclosed or foreseeable; we are unable to obtain necessary permits or approvals; or you fail to meet your obligations under these Terms, including payment.

9. Complaints

We are committed to providing excellent service. If you have any complaints, please contact us at sales@drenergyltd.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.

As a member of the Renewable Energy Consumer Code (RECC), you also have access to RECC's independent dispute resolution service if we are unable to resolve your complaint directly.

10. Intellectual Property

All system designs, technical drawings, and documentation produced by D & R Energy Ltd remain our intellectual property and may not be reproduced, shared, or used by third parties without our written consent.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us:

• Email: sales@drenergyltd.co.uk
• Address: A&W Buildings, Newfoundland Way, Portishead, Somerset, BS20 7DF
• Website: https://drenergyltd.co.uk